What is the primary focus of Total Quality Management (TQM)?

The primary focus of Total Quality Management (TQM) is continuous improvement across all organizational processes. TQM is a management approach that seeks to enhance quality and performance by empowering all employees to participate in the improvement process. It emphasizes that quality should be integrated into the organization’s culture and operations, with the goal of increasing customer satisfaction and organizational efficiency.

Continuous improvement is achieved through various methods, including employee training, performance measurements, and process analyses, which help identify areas for enhancement. This holistic approach ensures that every aspect of the organization, from production to customer service, is aligned toward achieving high-quality outcomes and fostering a culture of excellence that is responsive to both employee and customer needs.